{"id":2444,"date":"2019-02-21T08:38:52","date_gmt":"2019-02-21T08:38:52","guid":{"rendered":"http:\/\/murcia.terranatura.com\/preguntas-frecuentes\/"},"modified":"2022-03-09T15:33:06","modified_gmt":"2022-03-09T13:33:06","slug":"faqs","status":"publish","type":"page","link":"https:\/\/murcia.terranatura.com\/en\/faqs\/","title":{"rendered":"FREQUENTLY ASKED QUESTIONS"},"content":{"rendered":"

GENERAL<\/h3>\n
\n\t<\/div>\n<\/div><\/div>
\n
\n
\n <\/i> \n What are the park's opening hours?\n<\/a>\n <\/div>\n

The zoo opens at 10:00 and the water park at 11:00h. Closing times depend on the time of year. Check schedules on our website.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Does the park open every day of the year?\n<\/a>\n <\/div>\n

Terra Natura Murcia is open every day of the year except 25 December and 1 January.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Can I bring food into the park?\n<\/a>\n <\/div>\n

Yes, food and drink are permitted in the park. No glass containers.<\/p>\n

Access to the park with shopping carts or any type of industrial food container is not allowed.<\/p>\n

Access to our facilities with portable coolers, cooler bags or cooler backpacks with measurements greater than: 30 cm x 20 cm x 20 cm or with a capacity greater than 10 litres is not allowed.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Where's the park, and how can I get there?\n<\/a>\n <\/div>\n

We are in Espinardo, behind the University Campus and The Myrtea shopping centre. Find our location and directions on our website<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Is there accommodation near the park?\n<\/a>\n <\/div>\n

Yes, accommodations are available nearby on Avenida Juan Carlos I.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n What is the night safari?\n<\/a>\n <\/div>\n

The night safari consists of an evening visit to the park in the company of a guide. It lasts around 90 minutes and a reservation is required. Get more information on our website.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Can children enter the park alone?\n \n<\/a>\n <\/div>\n

Only if they are 15 years old or older. They cannot have a younger child in their care.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div>

\n
\n
\n <\/i> \n Is it possible to visit the park with baby carriage?\n<\/a>\n <\/div>\n

Yes, of course.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div>

\n
\n
\n <\/i> \n If I leave the park, can I go back in?\n<\/a>\n <\/div>\n

It is not allowed to go back in once you left the park.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Can I go in the park with animals?\n<\/a>\n <\/div>\n

No.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Is the park handicap accessible?\n<\/a>\n <\/div>\n

Yes, the park is handicap accessible. Please note that the park is located on a hillside and there can be uneven places along the paths.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Can I feed the animals?\n<\/a>\n <\/div>\n

No, it is completely forbidden.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Is it a walking tour through the park?\n<\/a>\n <\/div>\n

Yes.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div><\/div><\/div>

TICKETS AND DISCOUNTS<\/h3>\n
\n\t<\/div>\n<\/div><\/div>
\n
\n
\n <\/i> \n Are there discounts for people with disabilities?\n \n<\/a>\n <\/div>\n

Yes. We will apply a 4\u20ac discount on ticket prices when you show your Disability ID.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Are there discounts for large families?\n \n<\/a>\n <\/div>\n

Yes. We will apply a 4\u20ac discount on ticket prices when you show your Large Family ID.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Are there student discounts?\n \n<\/a>\n <\/div>\n

Yes, look up the information on our website or calling 968 36 82 00.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n How do I request the annual pass?\n \n \n<\/a>\n <\/div>\n

All information regarding the Annual Pass is available at the ticket office or on our website.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Is it cheaper to buy tickets online?\n \n<\/a>\n <\/div>\n

It depends on the promotions we have available at the moment. Please, check our website or call 968 36 82 00.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n At what age do children pay?\n<\/a>\n <\/div>\n

From the age of 3.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div>

\n
\n
\n <\/i> \n What are the ages for the children\u2019s rate?\n \n<\/a>\n <\/div>\n

From 3 to 12 years old.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div>

\n
\n
\n <\/i> \n At what age is one a senior?\n \n<\/a>\n <\/div>\n

From the age of 60.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Do tickets expire?\n \n<\/a>\n <\/div>\n

Yes, tickets are only valid for the day of purchase.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Can I cancel a ticket?\n \n<\/a>\n <\/div>\n

No, it can only be changed to another day.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n If I purchase a ticket online, must I bring a printed copy of the ticket?\n \n<\/a>\n <\/div>\n

If you buy the tickets on our website it is not necessary to print the tickets. If you bought them on other websites, then yes, you need to print the tickets.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div><\/div><\/div>

SCHOOLS<\/h3>\n
\n\t<\/div>\n<\/div><\/div>
\n
\n
\n <\/i> \n What must I do to book a school visit?\n \n<\/a>\n <\/div>\n

To book a school visit please send an email to info.murcia@terranatura.com, or call us at 968 36 82 00 to manage the booking.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Can I change the date of the booking?\n \n<\/a>\n <\/div>\n

Yes, by contacting us in advance.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n What if it\u2019s raining on the day of our visit?\n<\/a>\n <\/div>\n

You must contact us first thing in the morning if you decide to postpone your visit on the day\u00a0because of inclement weather.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div>

\n
\n
\n <\/i> \n What is included in the visit?\n<\/a>\n <\/div>\n

That depends on what you book when you telephone or email us.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div>

\n
\n
\n <\/i> \n What is the ratio of children per monitor in the school visit with ticket + monitor?\n<\/a>\n <\/div>\n

Approximately 15 children per monitor.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div><\/div><\/div>

WATER PARK<\/h3>\n
\n\t<\/div>\n<\/div><\/div>
\n
\n
\n <\/i> \n Can children enter the water park alone?\n \n<\/a>\n <\/div>\n

No, children under 15 years old must always be accompanied by an adult.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n  \nCan I bring food or drink into the water park?\n \n<\/a>\n <\/div>\n

Yes, but you must eat or drink only on the enabled areas. Glass containers are forbidden.<\/p>\n

Access to the park with shopping carts or any type of industrial food container is not allowed.<\/p>\n

Access to our facilities with portable coolers, cooler bags or cooler backpacks with measurements greater than: 30 cm x 20 cm x 20 cm or with a capacity greater than 10 litres is not allowed.<\/p>\n

 <\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Can I leave the water park and re-enter?\n \n \n<\/a>\n <\/div>\n

Yes, but only to go visit the rest of the park and then come back.<\/p>\n

If you exit Terra Natura you won\u00b4t be allowed to come back in unless you pay again.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div>

\n
\n
\n <\/i> \n Is there a minimum height for the water slides?\n \n<\/a>\n <\/div>\n

Yes, there is a minimum height of 1.20m.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div>

\n
\n
\n <\/i> \n Is there a maximum weight for the water slides?\n \n<\/a>\n <\/div>\n

Yes, you must weigh less than 110kg.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Can pregnant women use the water slides?\n \n<\/a>\n <\/div>\n

No.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div><\/div><\/div>

SERVICES<\/h3>\n
\n\t<\/div>\n<\/div><\/div>
\n
\n
\n <\/i> \n How much is the parking at Terra Natura Murcia?\n \n<\/a>\n <\/div>\n

3\u20ac. Pay at the ticket office.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Is there a lost property office in the park?\n \n<\/a>\n <\/div>\n

Yes, at the ticket office.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n What information will I receive when I enter the park?\n \n<\/a>\n <\/div>\n

You will receive a map of the park, show times, and information about extra activities.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n What must I do to celebrate an event in the park?\n \n<\/a>\n <\/div>\n

Contact us calling 968 36 82 00 for information and booking.<\/p>\n

 <\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Is there wheelchair rental?\n \n<\/a>\n <\/div>\n

Yes.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div>

\n
\n
\n <\/i> \n Are there microwaves to warm my baby\u2019s food?\n<\/a>\n <\/div>\n

Yes, in the Wetlands and the Isla Mnemba restaurants.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div>

\n
\n
\n <\/i> \n Is there a baby feeding room?\n<\/a>\n <\/div>\n

No.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Are there gift certificates?\n<\/a>\n <\/div>\n

Yes.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div>

\n
\n
\n <\/i> \n Can I buy sun cream\/floaters\/sandals in the shop?\n<\/a>\n <\/div>\n

Yes.<\/p>\n<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"GENERAL What are the park’s opening hours? The zoo opens at 10:00 and the water park at 11:00h. Closing times depend on the time of year. Check schedules on our website. Does the park open every day of the year? Terra Natura Murcia is open every day of the year except 25 December and 1… View Article<\/a>","protected":false},"author":1,"featured_media":1822,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-small-header.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2444","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/murcia.terranatura.com\/en\/wp-json\/wp\/v2\/pages\/2444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/murcia.terranatura.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/murcia.terranatura.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/murcia.terranatura.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/murcia.terranatura.com\/en\/wp-json\/wp\/v2\/comments?post=2444"}],"version-history":[{"count":21,"href":"https:\/\/murcia.terranatura.com\/en\/wp-json\/wp\/v2\/pages\/2444\/revisions"}],"predecessor-version":[{"id":4775,"href":"https:\/\/murcia.terranatura.com\/en\/wp-json\/wp\/v2\/pages\/2444\/revisions\/4775"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/murcia.terranatura.com\/en\/wp-json\/wp\/v2\/media\/1822"}],"wp:attachment":[{"href":"https:\/\/murcia.terranatura.com\/en\/wp-json\/wp\/v2\/media?parent=2444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}